M7324 Nortel Networks Norstar Telephone Set and CAP / KLM

M7324 Telephone Set

DESCRIPTION

The M7324 (Expanded Telephone Set) is the best choice for a full-featured terminal or central answering position, because it offers 24 programmable buttons with an LCD for one-button access to any combination of lines, features and autodial numbers. Up to two Central Answering Position (CAP) modules (48 buttons/module) can be attached to a terminal to create powerful call coverage for many lines or to accommodate additional Norstar features (refer to section on CAP module for configurations).

TARGET AUDIENCE

The M7324, with or without CAP modules, is designed for secretaries and receptionists for centralized call answering. It is also useful for managers, professionals, and system administrators requiring high feature usage and access to various lines, such as WATS and private lines.

APPLICATIONS

For smaller applications, the M7324 by itself, is a central answering position; larger applications require the addition of CAP module(s). Stock brokers could use it with two CAP modules for fast autodial access to preferred customers. Users with wide-ranging needs, such as consultants, might use it for Speed Dialing, Conference Calling and Call Forwarding. The M7324 is also useful for Norstar system administration.

Central Answering Position (CAP) /
Key Lamp Module (KLM)

DESCRIPTION

The CAP is a module connected to an M7324 terminal that provides 48 additional memory buttons which can be used to show a busy or idle status for up to 48 more sets,* as well as to program system features or autodial numbers. Up to two CAP modules can be added to any M7324 set. One Station Auxiliary Power Supply (SAPS) is required to power every two CAP modules.

A terminal with one or two modules can be assigned enhanced CAP status which allows the CAP(s) to support line appearances. Up to five enhanced CAP positions can be supported on Modular ICS or Modular 8X24 (DR3 or greater) systems. The Compact ICS supports one enhanced CAP position.

TARGET AUDIENCE

Secretaries and receptionists with M7324 sets responsible for call coverage for many lines will find the CAP very useful. Secretaries, managers and others providing backup answering services will also improve their productivity using a CAP module, as will people requiring high feature usage or line access capabilities, such as telemarketing center managers.

* Note: The terminal must be assigned enhanced CAP status to provide line appearances or access to Central Office lines.